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EXIN ITIL Foundation (V4) Sample Questions (Q408-Q413):

NEW QUESTION # 408
Which describes an interface of incident management with service level management?

A. The status of faulty Cis
B. Incident response times
C. Incident workarounds
D. Creating a problem record

Answer: B

NEW QUESTION # 409
Which of the following is an objective of Release and Deployment Management?

A. To standardize methods and procedures used for efficient and prompt handling of all Changes
B. To ensure that overall business risk of Change is optimized
C. To define and agree release and deployment plans with customers and stakeholders
D. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)

Answer: C

NEW QUESTION # 410
Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems 2) Assessing the impact of proposed Changes 3) Planning and designing a Change to an existing service 4) Planning a technology refresh or software upgrade

A. 1, 2 and 4 only
B. 1, 3 and 4 only
C. All of the above
D. 1 and 2 only

Answer: C

NEW QUESTION # 411
What can be used to help determine the impact level of a problem?

A. Standard operating procedures (SOP)
B. Statement of requirements (SOR)
C. Definitive media library (DML)
D. Configuration management system (CMS)

Answer: D

NEW QUESTION # 412
Which process is responsible for managing all service requests from users?

A. Change fulfilment
B. Incident management
C. Event management
D. Request fulfilment

Answer: D

NEW QUESTION # 413
......

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Ray Taylor Ray Taylor

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