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New GCX-GCD Test Testking & GCX-GCD VCE Exam Simulator

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Free PDF Quiz Updated Genesys - GCX-GCD - New Genesys Cloud CX: Developer Certification Test Testking

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 2

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 3

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 4

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Genesys Cloud CX: Developer Certification Sample Questions (Q23-Q28):

NEW QUESTION # 23
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

A. Emergency
B. Minor Bugs
C. New feature
D. Breaking
E. Deprecations
F. Non-Breaking

Answer: C,D,E,F

Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

NEW QUESTION # 24
For web chat, widget permissions must be assigned to the user.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

NEW QUESTION # 25
Which dialing mode dials multiple contacts once an agent becomes available?

A. Predictive
B. Progressive
C. Power
D. Agentless

Answer: A

Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

NEW QUESTION # 26
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Company Name
B. Organization ID
C. Agent Name
D. ID

Answer: B

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 27
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

Answer: A

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 28
......

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Karl Ross Karl Ross

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